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Sample Solution for SITXCOM010-Manage Conflicts

Read the below-provided scenario and answer the following questions:

You are working as an HR manager in the FSX hotel. Your team is about to launch new offers for the hotel. Two senior staff, Jane and Ashley, believe that the best marketing strategy is a direct mail campaign to a targeted audience. In contrast, the other two senior staff believe that social media ads are a better approach. John believes that an influencer campaign would have the strongest impact. At the end of the discussion, even though there were more votes for the other campaign, the CEO selected John’s marketing strategy. This has created a tense working environment, as others believe that the CEO always supports John's decisions because he is his best friend's son.

Due to this, all other senior staff do not wish to talk to John and are not happy to get grouped with him for projects. As well, John takes a day off whenever he requires, whereas all other staff members are required to give two weeks’ notice which is subject to management approval. The conflict has not been resolved and is therefore increasing in severity. The staff often gossip about this situation, and it has resulted in a decrease in productivity and morale. Employees are not motivated to pitch any new innovative ideas as they are aware John’s ideas will always be favoured above theirs. This issue has also been raised with the HR manager informally.

Q.1 Using the above-based scenario, apply relevant elements of conflict theory and complete the provided table.

  1. 1
  2. 2

HRM Assignment Sample

Q1:

Answer :

Using the scenario, apply the situations to the relevant parts of conflict theory listed above

Signs

Staffs are avoiding John and are unhappy with project groupings.

Decrease in productivity and morale.

Employees gossip about the situation.

Lack of motivation to pitch new ideas.

 

Stages

Latent Conflict: Differences in opinions about the best marketing strategy.

Perceived Conflict: Perception that the CEO favours John due to personal connections.

Felt Conflict: Staff resentment grows as John is perceived to receive preferential treatment.

Manifest Conflict: Open avoidance of John, gossiping, and decreased morale and productivity.

Conflict Aftermath: Ongoing tension and unresolved issues, resulting in a toxic work environment.

 

 

 

Levels

Interpersonal Conflict: Between John and other senior staff members.

Intragroup Conflict: Within the senior staff team, affecting team dynamics and cooperation.

 

Factors Involved

 

Favouritism

Inconsistent application of policies

Lack of transparent communication.

 

Results

 

Decreased productivity.

Increased gossip and tension within the team.

Lack of innovation in ideas.

Ongoing unresolved conflict, leading to a toxic work environment.

Q1: In order to manage conflict in the workplace, what is the role of the following individuals? List one role of each individual.

Answer :
  • Mediators - Mediator helps to resolve the conflict between the parties to help them understand the mutual solutions.

Internal security staff - Internal security staff helps to keep the work premises safe from any physical conflicts and maintain the order of the organisation.

Police - Police is to help with the escalated issues which cannot be handled by the individuals themselves.

Counsellors - Counsellors are there to help people with their emotional support which can help them to cope with their stress caused by the issues and understand the solutions constructively.

Senior staff or other staff members - Senior staff member and leaders in conflict help staff to understand the guidance and support the decisions made by the management to resolve the conflicts.